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Knowledgebase : PRIME
THIS OCCURS WHEN THE TIME ON THE DESKTOP IS INCORRECTLY SET. _To check and change this: _ * Check the time on the desktop is correct. * Set the time by _clicking _on the time and date displayed at the bottom right of the screen. * Select the opt...
WHEN USING THE MOUSE TO EXPAND CERTAIN MENU ITEM'S, THE MENUS START OVERLAPPING EACH OTHER OR THE MENU OPTIONS AREN'T ALL VISABLE.   This is easily fixed by changing settings within internet explorer. _To do this:_ * Open Internet Explorer * Cli...
_Do the following:_ * Remove the training activity from the load plan after removing its code from the screen IF YOU STILL REQUIRE HELP OR FURTHER INFORMATION EITHER EMAIL THE ICTS EUROPE SYSTEMS SUPPORT STAFF ON support@ictseuropesystems.com OR LOG ...
GETTING ERROR CODE ISSUE #1527 WITH BURINING SCREEN. The above error will display if you try to delete an account. Do not attempt to delete accounts   IF YOU STILL REQUIRE HELP OR FURTHER INFORMATION EITHER EMAIL THE ICTS EUROPE SYSTEMS SUPPORT STAFF ON...
Verify Actual Hours Report data after editing employee leave.   IF YOU STILL REQUIRE HELP OR FURTHER INFORMATION EITHER EMAIL THE ICTS EUROPE SYSTEMS SUPPORT STAFF ON support@ictseuropesystems.com OR LOG A TICKET IN THE TICKETING SUPPORT SUITE http://...
ONLY SYSTEM ADMINISTRATORS ARE ABLE TO PROCESS A CROSS UTILISATION OF A STATION/S. Contact the ICTS Europe Systems Support Staff by making a request by either emailing or logging a ticket in the Ticketing Support suite.   NOTE:Please note that any r...
WHEN TRYING TO GENERATE A PDF REPORT IN PRIME, A WINDOW OPENS AND CLOSES QUICKLY AND THE REPORT IS NOT OPENED AND CANNOT BE VIEWED. NOTE: In order for newer versions of Internet Explorer to be able to handle the PDF reports generated by PRIME, some chang...
The "GAP" activity should be invisible in Prime and is only used by prime. However because this option is visible via the daily Roster plan, the employees Preferences tab and the Accounts Activity, this activity should not be used at all.   IF YOU STI...
THE PAYROLL DETAILS REPORT IS TAKING A LONG TIME TO PROCESS.   Log a ticket to the ICTS Europe Systems Support Staff via the support suite ticketing system.   If there is an error message when the report is generating take a screen shot of the error m...
YOU WILL NEED TO DISABLE THE OPTION THAT ALLOWS CROSS-SITE SCRIPTING (XSS) _To do this:_ _(Log out of prime)_ * Open Internet Explorer.  * Click on_ TOOLS_ and then on_ INTERNET OPTIONS_. * Select the _SECURITY TAB_. * Select _INTERNET ZONE._ ...