This occurs when the time on the desktop is incorrectly set.
To check and change this:
- Check the time on the desktop is correct.
- Set the time by clicking on the time and date displayed at the bottom right of the screen.
- Select the option 'change date and time settings'.
- Set the correct time.
- You should now be able to login to prime successfully.
If you are unable to create a user account you can either email the ICTS Europe Systems Support staff on firstname.lastname@example.org with the details of the account you want created or log a ticket in the ticketing support suite http://ictseuropesystems.helpserve.com.
Alternatively you can call the helpdesk number on +44(800) 014 8488 and speak to someone directly.